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K00000441: Parameter error when using suppressempty option on a report with...

SymptomsIf you use the "-suppressempty" option (to suppress processing of empty reports) on a report that has subreports, and the report returns no data, Report Commander may issue the following...

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K00000445: "Heartbleed" information: no impact on Arcana Development software

SummaryThe recently-announced "Heartbleed" security vulnerability affects OpenSSL and software that uses it. adTempus, Report Commander, and Arcana Scheduler do not use OpenSSL, and therefore are not...

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K00000452: Capturing Report Commander output to diagnose problems

SummaryIf Report Commander does not produce the expected results when it is run from a scheduler or other automation tool, you must save the "screen" output from Report Commander to a file so you can...

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K00000454: Extra characters added when using Calibri font and exporting to PDF

SymptomsWhen you export a report to PDF, and the report uses the Calibri font, extra characters may be inserted in the output. For example, an "i" may be inserted after every lower-case "t".CauseThis...

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K00000277: Output produced using Report Commander may be formatted...

SymptomsWhen you export or print a report using Report Commander, the output may appear different than when you export the same report using Crystal Reports. This article discusses common reasons for...

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K00000212: Creating mailing lists for use with Report Commander

SummaryIf you regularly e-mail reports to groups of people using Report Commander, you may want to create one or more mailing lists to use with Report Commander, rather than always specifying the...

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K00000236: Error when processing report:"Logon failed"

SymptomsWhen printing or exporting a report using Report Commander, Report Commander fails with an error similar to the following:Error: Failed to export report: Logon failed. Error in File...

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K00000470: Understanding "Allocated" licenses

SymptomsWhen you log in to your license account, some licenses are listed in the "Allocated Licenses" section and are not available for use. CauseWhen you upgrade a license to a newer version of the...

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K00000469: Backward compatibility for Report Commander execution commands

SummaryReport Commander supports side-by-side installation of major versions for parallel testing. However, this can cause problems with backward-compatibility for scripts, scheduled tasks, etc.More...

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K00000489: Report operations fail with error "Failed to load database...

SymptomsReport Commander fails when processing a report, giving error "Failed to load database information." This happens if the report uses a database driver that relies on Java Database Connectivity...

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K00000492: License no longer valid after computer name change

SymptomsAfter you rename the computer on which adTempus or Report Commander is running, the software displays a message indicating that the software is unlicensed, and the License Manager tool...

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K00000494: How to: Export in TTX format

SummaryThis article explains how to export a report in tab-separated text (TTX) format.More InformationThe Crystal Reports program provides an option to export in TTX format, but TTX is not shown as an...

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K00000496: "Failed to load database information" when using Excel or Access...

SymptomsWhen you use the 64-bit version of Report Commander to process a report that uses the DAO driver to connect to Microsoft Excel or Microsoft Access, processing fails with an error message...

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K00000484: "Database logon failed" error when connecting to Microsoft Access...

SymptomsWhen you try to export a report that connects to a Microsoft Access database, the export fails with the following error:Export failed: Database logon failed.: Database logon failed.If you try...

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K00000499: Export fails with "Method not found" error

SymptomsAfter installing Report Commander, exports fail with an error similar to the following:Export failed: Method not found: 'CrystalDecisions.ReportAppServer.DataDefModel.PropertyBag...

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K00000502: Release Notes for Report Commander 2.1

SummaryThis article describes the changes included in Report Commander 2.1, released on September 27, 2015.Note: This is a free update for all adTempus 2 users. No license update is...

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K00000493: "Log on failed" error after overriding database connection

SymptomsWhen processing a report where the database connection has been overridden to point to a different database than what is saved in the report, Report Commander fails with the following...

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K00000479: Command Line Builder may generate invalid login settings

SymptomsWhen you use the Command Line Builder to generate a command line for a report that uses explicit login credentials (user ID and password), the generated command line may not include the...

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K00000498: Project Editor or Command Line Builder crashes when report...

SymptomsWhen you try to edit a report parameter or to use the variable insertion button ("{}"), the Project Editor or Command Line Builder fails with an error message similar to the following:Report...

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K00000503: E-mail send fails with error "None of the specified authentication...

SymptomsWhen Report Commander attempts to send a report by e-mail, it fails with the following error:None of the specified authentication methods is supported by the serverCauseThis error can occur if...

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