K00000441: Parameter error when using suppressempty option on a report with...
SymptomsIf you use the "-suppressempty" option (to suppress processing of empty reports) on a report that has subreports, and the report returns no data, Report Commander may issue the following...
View ArticleK00000445: "Heartbleed" information: no impact on Arcana Development software
SummaryThe recently-announced "Heartbleed" security vulnerability affects OpenSSL and software that uses it. adTempus, Report Commander, and Arcana Scheduler do not use OpenSSL, and therefore are not...
View ArticleK00000452: Capturing Report Commander output to diagnose problems
SummaryIf Report Commander does not produce the expected results when it is run from a scheduler or other automation tool, you must save the "screen" output from Report Commander to a file so you can...
View ArticleK00000454: Extra characters added when using Calibri font and exporting to PDF
SymptomsWhen you export a report to PDF, and the report uses the Calibri font, extra characters may be inserted in the output. For example, an "i" may be inserted after every lower-case "t".CauseThis...
View ArticleK00000277: Output produced using Report Commander may be formatted...
SymptomsWhen you export or print a report using Report Commander, the output may appear different than when you export the same report using Crystal Reports. This article discusses common reasons for...
View ArticleK00000212: Creating mailing lists for use with Report Commander
SummaryIf you regularly e-mail reports to groups of people using Report Commander, you may want to create one or more mailing lists to use with Report Commander, rather than always specifying the...
View ArticleK00000236: Error when processing report:"Logon failed"
SymptomsWhen printing or exporting a report using Report Commander, Report Commander fails with an error similar to the following:Error: Failed to export report: Logon failed. Error in File...
View ArticleK00000470: Understanding "Allocated" licenses
SymptomsWhen you log in to your license account, some licenses are listed in the "Allocated Licenses" section and are not available for use. CauseWhen you upgrade a license to a newer version of the...
View ArticleK00000469: Backward compatibility for Report Commander execution commands
SummaryReport Commander supports side-by-side installation of major versions for parallel testing. However, this can cause problems with backward-compatibility for scripts, scheduled tasks, etc.More...
View ArticleK00000489: Report operations fail with error "Failed to load database...
SymptomsReport Commander fails when processing a report, giving error "Failed to load database information." This happens if the report uses a database driver that relies on Java Database Connectivity...
View ArticleK00000492: License no longer valid after computer name change
SymptomsAfter you rename the computer on which adTempus or Report Commander is running, the software displays a message indicating that the software is unlicensed, and the License Manager tool...
View ArticleK00000494: How to: Export in TTX format
SummaryThis article explains how to export a report in tab-separated text (TTX) format.More InformationThe Crystal Reports program provides an option to export in TTX format, but TTX is not shown as an...
View ArticleK00000496: "Failed to load database information" when using Excel or Access...
SymptomsWhen you use the 64-bit version of Report Commander to process a report that uses the DAO driver to connect to Microsoft Excel or Microsoft Access, processing fails with an error message...
View ArticleK00000484: "Database logon failed" error when connecting to Microsoft Access...
SymptomsWhen you try to export a report that connects to a Microsoft Access database, the export fails with the following error:Export failed: Database logon failed.: Database logon failed.If you try...
View ArticleK00000499: Export fails with "Method not found" error
SymptomsAfter installing Report Commander, exports fail with an error similar to the following:Export failed: Method not found: 'CrystalDecisions.ReportAppServer.DataDefModel.PropertyBag...
View ArticleK00000502: Release Notes for Report Commander 2.1
SummaryThis article describes the changes included in Report Commander 2.1, released on September 27, 2015.Note: This is a free update for all adTempus 2 users. No license update is...
View ArticleK00000493: "Log on failed" error after overriding database connection
SymptomsWhen processing a report where the database connection has been overridden to point to a different database than what is saved in the report, Report Commander fails with the following...
View ArticleK00000479: Command Line Builder may generate invalid login settings
SymptomsWhen you use the Command Line Builder to generate a command line for a report that uses explicit login credentials (user ID and password), the generated command line may not include the...
View ArticleK00000498: Project Editor or Command Line Builder crashes when report...
SymptomsWhen you try to edit a report parameter or to use the variable insertion button ("{}"), the Project Editor or Command Line Builder fails with an error message similar to the following:Report...
View ArticleK00000503: E-mail send fails with error "None of the specified authentication...
SymptomsWhen Report Commander attempts to send a report by e-mail, it fails with the following error:None of the specified authentication methods is supported by the serverCauseThis error can occur if...
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